On this page we try to answer the most common questions, if there is a topic not listed here please drop us a line so we can respond to your query directly.
What exactly happens after ordering?
When you place an order on woodhandicraftgifts.com, we'll send you an email confirmation to let you know when it's been shipped .We will send an e-mail with shipping details. You can also track your shipment on your account page.
Which payment methods are accepted in the online shop?
We accept wire payment via Bank to Bank,Money gram, PayPal, We accept credit card payment through PayPal.
Do I receive an invoice for my order?
When you have completed your order, we'll provide a link to download an official invoice/receipt for your order. It includes all the relevant information. If you missed it at checkout, you can access the invoice via Your Account ,
For Bulk and International Orders.
Do you publish a catalog and price-list ?
Yes. You can download it from shop sidebar or Click here to request our online catalog and price list. We do not publish a hard copy catalog.
Do you offer discounts for bulk orders ?
We offer attractive bulk and wholesale discounts. Just send us an email if you're interested! Click here to describe your order requirements.
Can you provide samples ?
Yes. We provide samples of all products, however it is our policy to charge for samples and shipping of these items. Alternatively please provide an International courier account number for the purpose of sending samples.
How long will delivery take?
Single items or small consignments from our catalog can be at your door via Air Freight within 5-6 business days, For full or partial containers the final destination is the key, when you place an order for a container load, we will provide you with a definitive shipping schedule for the port nearest your location.
How much will the shipping cost ?
Again this depends on the final destination and size of the shipment, but all requirements for the export of the shipment from Jaipur including packing and completion of the official export documentation is included in the price. When you contact us we will give you a definitive quote for your destination.
What are your payment terms and conditions for bulk order ?
At confirmation of order we request a 50% deposit for the products. The balance, the final 50% for products and the shipping cost 100% to be paid when the container is sealed and ready to be delivered to the port.
How long will it take for you to prepare my order?
This depends on what and how much you order, for Handicraft items in our catalog the turn-around time is very fast, within two week to one month. For products not in our stock and custom items we will give you a response via return e-mail for your consideration.
Do you warranty the products you sell .
Yes, within the following parameters: We offer a total replacement guarantee on all our products should they reach you in an unsatisfactory condition. Any warranty claims should be filed within 7 days of receiving your consignment and accompanied by photographs or other evidence of the problem incurred.
What about the taxes and import duties in my country ?
These vary from country to country, we suggest you contact your local customs agent for a quote .